Training Manual
Last updated October 18, 2024
Welcome to the Superorder family! We're thrilled to be working with you.
To get you started, we've put together a training manual that will walk you through key Superorder features.
Settings
Here’s a quick video on how to access the dashboard and a little overview of our setting page.
Review Management
Superorder's Reviews Management product can be set up on Google, Yelp, Doordash, Uber eats, and Grubhub to help you build stronger relationships with your customers by:
- Automating Responses: Create personalized messages that automatically respond to every review on platforms like Uber Eats, DoorDash, and Grubhub. This saves you time and ensures consistent, positive interactions with your guests.
- Boosting Customer Loyalty: Address any concerns, offer special promotions, and show your appreciation to encourage repeat business.
- Driving More Orders: Attract new customers by showcasing positive reviews and highlighting your exceptional service.
Setting Alerts
Superorder's Alerts system provides real-time insights into your business's vital signs, keeping you informed and allowing you to take proactive steps.
Superorder Alert types:
- Store Deactivation: Get notified immediately if your store is about to be deactivated.
- Low Order Volume: Receive alerts when your order volume drops significantly.
- High Error Rate: Be alerted to an increase in order errors.
- High Downtime: Get notified when your online ordering system experiences downtime.
- High Cancellation Rate: Receive alerts about a surge in order cancellations.
Using Reports
Superorder's Reports tab gives you a comprehensive overview of your business performance, allowing you to:
- Track Key Metrics: Dive deep into your order history, review data, chargeback activity, downtime occurrences, and financial performance.
- Identify Trends: Analyze trends over time to spot patterns, understand customer preferences, and optimize your operations.
Pro Tip: Schedule daily or weekly reports to be sent directly to your email. This keeps you constantly informed and allows you to stay ahead of potential problems.
Understanding Financials
Tired of juggling spreadsheets and reports from different delivery platforms? Superorder's Financials feature simplifies your financial management.
With Superorder Financials, you can:
- Track Revenue, Fees, Marketing costs and more: Understand your true costs and profit margins, allowing you to make informed decisions about pricing and promotions.
- Reconcile Efficiently: Save time and reduce errors by consolidating your delivery platform financials in one place. No more juggling multiple spreadsheets.
- Generate Reports: Identify trends and patterns in your financial data, enabling you to optimize your business strategy and maximize your revenue.
Downtime Management
Superorder’s downtime management tool not only detects downtime but also uses AI to automatically restart your delivery providers, minimizing lost orders and maximizing efficiency.
Introducing our AI-powered Downtime Management tool, an essential addition to your delivery operations.
Here's how it works:
- Proactive Downtime Detection: Our AI monitors your deliveries 24/7, identifying potential issues before they become major problems.
- Smart Restart Capabilities: When downtime strikes, our AI automatically takes action to restart your deliveries, minimizing delays and lost orders.
- Data-Driven Insights: Gain valuable insights into downtime patterns, frequency, and causes to optimize your delivery strategy and prevent future disruptions.
Surveys
Are you looking for a powerful way to gather actionable insights from your customers and improve their experience?
Introducing Surveys, a new Superorder product that allows you to send personalized post-order surveys to your customers. These surveys are designed to collect valuable feedback on their recent orders, giving you a deeper understanding of their needs and preferences.
With Surveys, you can:
- Collect Customer Feedback: Gather insights on order satisfaction, product quality, delivery experience, and overall customer sentiment.
- Identify Areas for Improvement: Uncover key areas where you can enhance your service and products to meet customer expectations.
- Drive Customer Loyalty: Demonstrate that you value customer feedback and are actively working to improve their experience.
Pro Tip: Customize your surveys with targeted questions tailored to specific order types or customer segments. This helps you gather the most relevant data for your business.