Onboarding FAQs
Last updated February 13, 2025
How long does the onboarding process take?
Onboarding generally takes 7-10 days, but this can vary based on location count and how quickly we are able to gain the necessary access.
When will I get the integration instructions?
Onboarding instructions are sent within 24 hours after contract signing. If you haven't received the instructions yet, contact our onboarding team at signup@superorder.com .
How will I know when my locations are live on Superorder?
We'll send you two automated email notifications!
- When integrations are complete and we've started disputing chargebacks
- When your Superorder dashboard is ready (~5 days) after integrations are completed. This email will also include an introduction to your Account Manager! We'd love to hop on a call and have a dashboard training call with stakeholders.
Who do I contact when I need support?
For onboarding related support, please email signup@superorder.com
If you need support once your account is live, please email help@superorder.com
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