Adding and Updating Doordash User Access
Last updated October 9, 2024
To help us get the necessary access on Doordash to set up your integrations, you can request the addition of our users to your locations through the Help Portal via the following steps:
- Log into your DoorDash Merchant Portal, in the side menu bar, you will want to click into: Help
- Next, you will select: Marketplace or Storefront
- You will then select Merchant Portal and Employee/Admin Portal Access
- DoorDash will then ask for ‘Information about your issue’ just click Next
- Depending the context, you will select either One Location or Multiple Locations (More often than not, this will be a request for Multiple Locations)
- DoorDash will then ask for the specific locations, so you will need to either list out the locations in the text box, or if easier, attach a file that includes the list of locations
- Summary of request
- Adding Users:
- “Please add [Insert Email Address] and [Insert Email Address 2] as users with Manager access to all locations listed in the attached file”
- Updating Access Level for Existing Users:
- “Please update [Insert Email Address] and [Insert Email Address 2] as users with Manager access to all locations listed in the attached file”
- DoorDash might ask for verification. In this step, you may need to provide your existing bank account details which can be found within your portal
- Finally, you will select the best contact method and time to reach you at (the time does not matter as much, so you can just select any time here)
- Submit Form
- All Done!
After submitting form, DoorDash will be likely following up for possible clarifications needed and then confirmation once the request has been completed
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