Configuring Brand Voice
Last updated July 8, 2024
Navigate to Reviews -> Brand Voice , and click "+ Add New" on the upper right-hand corner.
A pop out will appear where you will enter the Voice Name, Locations the brand voice will be applied to, response type, and tone.
Voice Name: name this voice something that will help identify it in the list of brand voices.
Locations: Select specific locations (or all) for which you want this voice to be used.
Response Type
- Generic: responses are not item specific or personalized for individual reviews.
- Tailored: personalize copy for each review response generated with this voice.
Tone
- Casual
- Conversational
- Professional
- Logical
- Positive
- Cheery
- Humorous
Click "Create Voice" to save the brand voice.
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