New Doordash Rating System

Last updated December 19, 2025

Starting November 2025, Doordash moved over to more of a reaction-based rating system predicated on three key new changes:

Moved over to a like/dislike/love emoji-based rating for users instead of a five star system
Rolling in improved tag selections
Adding more item-based reviews

Superorder has built the following updates to be able to handle Doordash's new system

Filters Changes

To accommodate both the 1-5 based rating system and the reaction based system, we’ll be rolling out the following mapping between the two systems

Average Rating Changes:

To be able to process a consolidated view of average ratings across platforms and rating systems, we’ll use the following calculation: average calculation will be a weighted average of reviews with the following mappings:

OSAT Changes:

We’ll be converting the OSAT definition to be (5 star review count + love review count)/ total review count to adjust across platforms and ratings systems

Review Template Changes:

For review template automations, the star rating filters will use the same mappings as for filter changes.
We will convert the “With Comment” option to be “With Comment or Tag”

Inbox + All Reviews Page Changes:

Within the inbox and all reviews pages, users will be able to see the like/dislike/love-based rating as well as the tags and item-based reviews all within the existing view of the review
For the rating, the like/dislike/love-based rating will be displayed where the rating currently is
Review tags will be placed above the review and below the rating (as they currently are for UberEats tags)
Item-based reviews will be placed under the Rating and Rating Text (if available). It will include Item name, modifiers for that item, and the corresponding rating

Insight Page:

All new tag + item rating data will be pulled into Item level analytics, Common Theme Analytics, and overall review level insights.

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