Configuring Store Deactivation Alerts
Last updated August 6, 2024
These alerts will inform you when your location(s) are offline.
You can configure the exact criteria in notification settings:
- Navigate to Notifications -> Settings -> Store Deactivation
- Select the locations you'd like to monitor
- Modify Conditions
- Restartable Status
- All
- Restartable Only: deactivations that are unintended and Superorder will attempt to reactivate.
- Non-Restartable Only: deactivations that we believe are intentional (busy mode, manually inputted closures) or may affect your platform reputation that we will not attempt to restart.
- Auto Restart Status
- All
- Succeeded Auto Restarts Only: store deactivations that we were successfully able to reactivate
- Failed Auto Restarts Only: store deactivations that we could not automatically restart.
Configure Alerts for Non-Restartable Store Deactivations
Superorder tracks all third-party store deactivations and attempts to restart unintentionally deactivated stores. We do not auto-restart all deactivations, and it can be helpful to set up alerts so that you are notified when stores are deactivated and cannot be restarted.
To configure these alerts:
- Navigate to Alerts -> Notification Settings
- Click "Store Deactivation"
- Use the following configuration:
- Click "Save"
You will now receive an email anytime Superorder:
- Attempts and fails to auto-restart a store.
- Assumes a store deactivation was intentional and does not attempt to restart it.
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