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Superorder Help Center

QR Codes power location-specific surveys. Customize these codes, print them, and position them in various locations to gather customer feedback.

Start by heading to the "Surveys" → "QR Codes" section on the Superorder dashboard.

Each location has a corresponding QR code which can be downloaded on the main QR Codes page.

Customizing the QR Code with your Branding

Click on the pencil icon next to a QR code. In this section, you can change the design of the QR code, add a custom message, and your restaurant's logo. You can download the QR code as a PNG or SVG.

Superorder also provides two additional methods to customize the QR code appearance and branding: table format and pamphlet format.

For table format, tailor the QR code to match your restaurant's branding and print it to place on tables.

For pamphlet format, adjust the QR code to fit your branding and print it to include in delivery bags.

This allows you to collect feedback from in-person, first-party, and third-party orders.

How to customize QR Codes for Superorder Surveys

Customizing QR Codes

This guide outlines the Surveys Management page of the Superorder dashboard.

All Superorder surveys start with two default questions.

Do you have any additional feedback? (open-ended for general feedback)

On the Surveys Management page, you can create custom survey questions based on the customer's answer to the first question.

Edit an existing survey or click "New Survey" to create custom questions based on the Rating.

For example, if a customer rates an order 3 stars or less, include follow-up questions to understand the unsatisfactory aspects of the order.

 Texted to customers after they order directly from your website. These have more customization options such as new/returning customers and order value.

Customers access by scanning a QR Code associated with the location.

Once you've defined your survey criteria, you can add custom questions by clicking "+ New Question" at the bottom of the page.

You can add the following types of questions:

By default, all surveys include the first two questions. Use this feature to further customize and personalize your survey based on the customer's initial rating.