Surveys Management Overview
Last updated October 14, 2024
This guide outlines the Surveys Management page of the Superorder dashboard.
All Superorder surveys start with two default questions.
- How was your order? (scale of 1-5)
- Do you have any additional feedback? (open-ended for general feedback)
On the Surveys Management page, you can create custom survey questions based on the customer's answer to the first question.
Edit an existing survey or click "New Survey" to create custom questions based on the Rating.
For example, if a customer rates an order 3 stars or less, include follow-up questions to understand the unsatisfactory aspects of the order.
Survey Types:
- Order Survey: Texted to customers after they order directly from your website. These have more customization options such as new/returning customers and order value.
- Location Survey: Customers access by scanning a QR Code associated with the location.
Additional Questions
Once you've defined your survey criteria, you can add custom questions by clicking "+ New Question" at the bottom of the page.
You can add the following types of questions:
- Multiple Choice
- Single Choice
- Long Text
- Short Text
- Rating (on a scale of 1-5)
By default, all surveys include the first two questions. Use this feature to further customize and personalize your survey based on the customer's initial rating.