Reviews

The Reviews section gives users the ability to receive, review, and respond to ratings/reviews online.

The filters at the top allow you to narrow your search down to specific types of reviews (I.E. high/low ratings, specific platforms, order value)

Inbox

The  inbox tab  is your command center for responding to customer reviews. Here, you can view and reply to each review. You'll see that if you've set up Templates, AI generated responses are populated and ready to send! Check out the  Configuring Review Templates  help page to best assist!

Analytics

 The Reviews Analytics   tab consolidates all your review data to help you understand the impact of review responses and overall trends in your location's performance.

Common Themes Analysis

This table contains insights into your location's food quality based on their review contents. For example, if you sell chicken wings, this section will help you understand if customers like your location's wings based on the content of reviews.

Templates

 Templates  allow you to create automatic responses to customer reviews based on several criteria (such as location and rating). Visit the   Configuring Review Templates   help page to best set up templates for your business.

Brand Voice

 Brand Voice   allows you to customize the tone of any AI-generate responses to reviews. You can create one voice for all your locations, our unique voices for each location.

To create a new brand voice, click on +Add New in the upper right corner. For definitions and step by step please visit the  Configuring Brand Voice  help page.