Downtime

The Downtime/Store Availability section gives users the ability to best understand the current availability and historical availability of each location in the account. There are three tabs: Live Downtime, Analytics, and History

Live Downtime

The Live Downtime tab visualizes the current status of your connected location's storefronts over 3 categories:

Offline During Business Hours: Stores that are currently offline during business hours. Superorder automatically reactivates your storefronts under most circumstances; however, we will not reactivate if the closure was intentional (Ex. your staff turned on busy mode) or if it could risk your storefront's reputation on the platforms (too many restarts over a short period can lead platforms to extend deactivations).

If applicable, you will see a "Reactivate" button that directs you to the associated platform's merchant portal where you can manually reactivate the storefront as highlighted below.

Online: Locations where all storefronts are online and within business hours and nothing needs to be done.

Outside of Business Hours: Locations that are closed/not yet open for the day.

These tables track the current status of accounts that do not require any action.

Analytics

Navigate to the Analytics section below Live Downtime on the left side of the Dashboard.

Here, find a summary of Estimated Revenue Lost, Revenue Saved, and data from Uber Eats, Grubhub, and DoorDash based on downtime in minutes.

Scrolling further down, there's the Lost Revenue Impact section.

This table provides a location by location breakdown of estimated revenue lost, the downtime rate, and total downtime in minutes based on the selected date range. This table is best used to identify stores with excessive downtime.

For instance, based on the screenshot provided, La Pasta Burrosa has a much higher downtime rate compared to the other stores. As management, it highlights the need to start a conversation with the operator to better understand what is happening.

Scrolling further down, find the Downtime by Daypart table.

This heat map helps understand when downtime is occurring.

For example, downtime from twelve to midnight on Wednesdays, Thursdays, Fridays, and Saturdays might be heavier than the rest of the week.

Hover over a specific hour to get details on how much downtime occurred and the hours specifically noted.

At the bottom, there's the downtime rate over time table. This table helps you understand whether downtime is increasing or decreasing over time.

History

The last tab in the Downtime section is History.

This section displays all historical downtime. Filter by location and date range to better understand downtime.

Highlighting the More Filters button on the right side of the page

Here, you can filter by Feed, Platform and Minimum Downtime duration.

Filtering by Feed is the ability to view full history or restart history.

Full history includes all downtime, whether restart was possible or not, while restart history only includes downtime that is restartable.

Platform is the ability to filter by Uber Eats, Doordash, or Grubhub.

Minimum downtime duration is the ability to filter based on length of downtime. For instance, to see downtime more than twelve hours, drag the slider to twelve hours.