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Superorder Help Center

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Customer portal

How can I add a service that is blocked right now?

To access additional features/products reach out to your dedicated account manager! They're more than happy to chat about additional features.

How do I add a new user to the Superorder dashboard?

What is the difference between access roles?

We support three user roles: Admin, Manager, and Viewer.

the highest level of access. Admins can invite and remove all users from locations, create scheduled reports, update location information, and set templates/reply to responses in review management & surveys

 Managers can invite others and remove non-admins from locations, create one time downloadable reports, and set templates/reply to responses in review management & surveys

 view-only. Cannot invite or remove users or download reports, can access the Superorder dashboard and view information on the dashboard.

If you don't have access to the Superorder dashboard, please reach out to your account Admin or help@superorder.com

How often is the data updated on the dashboard?

The frequency of data updates varies based on the platform integration. Data is updated in real-time and at regular intervals to ensure you have the most current information available.

You can reach our support team by emailing help@superorder.com. They'll reply within 24 hours!

Common FAQs

General FAQs