General FAQs
Last updated October 9, 2024
How can I add a service that is blocked right now?
To access additional features/products reach out to your dedicated account manager! They're more than happy to chat about additional features.
How do I add a new user to the Superorder dashboard?
- Navigate to Settings -> Users
- Click on "Add"
- Select the Role
- Admin: Wield the most authority. They can invite and remove users from locations.
- Manager: Can invite others and remove non-admins from locations.
- Viewer: Can't invite or remove users. They have a viewing role only.
- Select the Location(s)
- Click "Add"
What is the difference between each roles?
We support three user roles: Admin, Manager, and Viewer.
- Admin: the highest level of authority. Admins can invite and remove users from locations.
- Manager: Managers can invite others and remove non-admins from locations.
- Viewer: view-only. Cannot invite or remove users.
How can I add myself as a user?
If you don't have access to the Superorder dashboard, please reach out to your account Admin or help@superorder.com
How often is the data updated on the dashboard?
The frequency of data updates varies based on the platform integration. Data is updated in real-time and at regular intervals to ensure you have the most current information available.
How can I contact support?
You can reach our support team by emailing help@superorder.com. They'll reply within 24 hours!
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