Superorder Snja1v2n5s

Superorder Help Center

Stay updated on the status of all your company's support tickets.

Customer portal

Why are you charging me? Doesn't Superorder take the cut before paying me?

Superorder doesn't handle the actual payment flow for your orders. We focus on protecting you from chargebacks, which is a separate service.

 Customers pay directly to the 3rd party delivery provider (like DoorDash, Uber Eats, etc.).

 Superorder steps in when a customer disputes a charge (a chargeback). We handle the dispute process to help you keep your earnings.

 The 3rd party delivery provider will adjust your payouts to reflect any chargeback deductions. This means you receive a slightly lower payout for the affected order.

 We bill you monthly for our chargeback protection service, as a separate cost from your 3rd party delivery platform fees.

In short, Superorder doesn't take a cut from your earnings before they reach you. We protect your earnings from chargebacks and bill you separately for this valuable service.

Superorder supports credit cards and ACH (only via online banking). Please let us know if you want us to accommodate other payment methods.

Billing groups are a set of location(s) under one invoice. Contact 

 to configure or create new billing groups or update current billing groups at any time.

On the 15th of every month we invoice for the previous month. For example, on June 15, 2024 we will send out the invoice for May 2024.

What emails are received when getting invoiced?

The billing admin (one person) will receive a Stripe-issued invoice from Superorder.

All billing contacts will receive a Superorder email with savings summary and a “Deposit Invoice” containing a CSV of all transactions / funds deposited to locations via 3rd party delivery providers

How do I update company information on the invoice?

To update company information such as business name, address, or contact details, log into the Superorder dashboard. Navigate to the 

 tab under Settings and click on the billing group you'd like to update. It is important to keep company information current to ensure accurate and timely billing.

To view billing history, log into the Superorder Dashboard and Navigate to the 

 tab under Settings and click on the billing group you'd like to review invoices for. Scroll halfway down the page and you will see "Invoices" This section provides invoice date, amount, and payment status.

. Our finance team will investigate the matter and provide a resolution as quickly as possible. Please provide detailed information about the issue, including invoice numbers and the discrepancies.

Late payments may incur additional charges depending on your billing agreement's terms. Please review your service agreement for specific details regarding late payment fees. To avoid potential fees consider setting up automatic payments.

If a payment fails, the billing admin will receive a notification, and the payment retrieval will be reattempted according to the schedule set in our billing system. Make sure to update payment information in 

 with your account details and the reason for cancellation. Our team will guide you through the process and inform you about any necessary steps or final settlements required based on your current contract.

 We always appreciate customer feedback. Please don't hesitate to reach out if there's something we can improve.

Billing FAQs

Go to the Settings tab and select “Billing Groups” on the top bar.

Select the Billing Group you want to add/edit payment method.

Scroll to the bottom of the page, under the Billing Details table click "Mange Billing Information"

This will lead you to our payment provider Stripe’s page where you can add/edit your payment method on file.

Click "Add Payment Method" - You can use a Credit/Debit Card or ACH Transfers for Superorder Billing.